Get in touch
Have a question, some feedback, a bug to report, or a billing issue? Send us a message with the form below and we'll get back to you by email. Including the URL you audited, your plan tier, and what you expected and what actually happened helps us resolve it faster.
Prefer email? Reach us at support@searchgrade.app.
What you can reach us about
Every message reaches a real person on the SearchGrade team. Here are the topics we handle most often — pointing us at the right one helps us reply faster.
- Bug reports
- Something in an audit or report looks wrong. Include the URL you audited and what you expected to see.
- Billing & plans
- Upgrades, cancellations, refunds, or invoice questions.
- Feature requests
- A check, integration, or export you'd like SearchGrade to add.
- Agencies & teams
- White-label reports, custom domains, higher limits, or volume pricing.
- Data & privacy
- Requests to access, export, or delete your account data, or any question about how we handle your information.
Contact FAQ
How quickly will you respond?
We read and reply to every message by email, usually within one to two business days. Billing investigations or harder bugs can take a little longer.
What should I include in a bug report?
Tell us the URL you audited, your plan tier, and what you expected and what actually happened. A screenshot of the report or error helps us reproduce it faster.
Do I need an account to contact you?
No. The contact form is open to everyone. If you are signed in, we pre-fill your name and email so you do not have to type them again.
How do I request a refund or cancel my plan?
You can cancel anytime from the Account page, and your plan stays active until the end of the billing period. For a refund, send a billing message within seven days of payment.
You might find a faster answer in our pricing FAQ, the scoring methodology, or the about page.
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